Customer Quality Leader
15000-20000元
应届毕业生
本科
职位描述
To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add an [Customer Quality Leader] located in [Jiading, Shanghai].
This position will handle customer complaint, especially on quality. Lead cross functional team to fulfill customer requirement on quality, Timely response customer's questions.
What a typical day looks like:
• Cooperate with sales team to handle quality complaint
• Update the RMA report
• Create and follow up corrective actions
• Monthly RMA report
• Be a driving force for improvements based on the experiences from the handling of claims and other issues
• As part of the Corrective Action Close Loop to secure that the stated containment and corrective actions are effective and the root cause has been determined/fixed by Failure analyzer.
• Responsible to use the RMA process
• Maintain a close contact with the customer/sales during the process of failure analysis investigation
• Act as a QCC Team leader whenever serious customer claims happen
• Update the Failure analysis report into a RMA Report (using the 8D-format) before it is sent out to the Customer/Sales
The experience we’re looking to add to our team:
• Bachelor degree, major in Electrical Engineering or relevant
• At least five years relevant working experience
• Familiar with manufacturing process
• Strong capability in problem solving
• Good communication and presentation skill
• Fluent English in verbal and written is must, Basic Japanese is the plus
Here are a few of our preferred experiences:
• Six Sigma Green Belt is preferred.
• Several years working experience as Production Engineer, Manufacturing Engineer, Industrial Engineer, Process Engineer or Mechanical Engineer in electronics manufacturing is preferred
What you’ll receive for the great work you provide:
• Social Insurance
• Commercial insurance
• PTO
• Transportation allowance
• Annual medical check-up
联系方式
推荐职位
-
数据标注专员(派遣)-广州(A78031) 面议临平区 应届毕业生 2024-06-04广州小鹏汽车科技有限公司
-
服务器开发工程师(游戏方向)(020755) 面议应届毕业生 2024-06-04维沃移动通信有限公司
-
蚂蚁集团-消费者权益保护专家-客权 30000-50000元西湖区 本科 应届毕业生 2024-06-04蚂蚁科技集团股份有限公司
-
淘天集团-阿里资产-前端工程师 10000-20000元余杭区 本科 应届毕业生 2024-06-04阿里巴巴(中国)有限公司
-
用户研究专家 25000-35000元拱墅区 本科 应届毕业生 2024-06-04贝壳找房(北京)科技有限公司
-
UE客户端开发工程师(战斗/3C方向)-【游戏事业部】 40000-80000元滨江区 本科 应届毕业生 2024-06-04北京快手科技有限公司