• Deliver highest quality service to customers in Asia by handling customer requests in a timely and professional manner
• Responsible and accountable for the resolution of order-to-cash process problems and effective communication to all involved parties
• Respects all policies and procedures and proactively “lives” them.
• Participate in Internal and external audits
• Capable to serve strategic and important customers i.e. global accounts or distribution
• Check accuracy of Customer Master Data in the SAP system in liaison with Master Data Focal point
• Handles and resolves customer complaints in a tactful and professional manner to ensure customer satisfaction consistent with LyondellBasell’s guidelines
• Monitors payments and, where necessary, supports Finance/ credit team with the calculation of rebates. Requests credit and debit notes for price corrections
• Ensures mutual exchange of information between customers, sales and other internal departments (incoming orders, lost orders, outstanding payments, complaints, and special incidents)
• Record the operation data in to the “G” drive for checking and tracing when needed
• Timely to report issues
Job Requirements:
Education
• University / college degree preferred or equivalent experience
• IT capabilities (SAP, MS Office) Work Experience
• 10 years working experience, Minimum of 2 years in Customer Service or similar role with customer contact, or international trading.
Languages English, additional language preferred
Other skills
• Good understanding of LyondellBasell’s business processes and operational procedures
• Sound knowledge of shipping and logistics to achieve results in an efficient and costeffective manner
• Possesses basic, up-to-date knowledge of LyondellBasell’s products and services
• Knowledge in Order to Cash
• Knowledge in international trading processes
• Knowledge in handling banking documents
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