宾客关系副经理asst. guest relation manager
面议
应届毕业生
学历不限
职位描述
summary:
this position is concerned with overall image over front office and food beverage operation and personnel with the hotel and a liaison role with all other departmental managers.
responsibilities:
•
to help assistant manager block the room for vip guests
•
to prepare the registration card and key card for vip guests
•
to personally check all vip rooms and ensure top quality service is provided
•
to welcome all guests and vip guests as many as and ensue that special attention is paid to families, handicapped etc.
•
to ensure a sale attitude is adopted in the team at all times and maintains an awareness of all sales opportunity within the hotel. to ensure our customer receive a fast, efficient, friendly service
•
to make daily guest room and public area inspections so as to be thoroughly knowledge able of the areas.
•
should be well-versed in local city history, places of interest, shopping areas, theaters etc. and provide customers with alert service.
•
to ensure all customers queries or requests are handled in polite, friendly, efficient manners.
•
to monitor customer feedback and advise management where necessary
•
to use the appropriate nonverbal communication (eye contact, gestures, posture) when communicating with others.
•
to observe and evaluate staff on a regular basis and assist them in any way possible.
•
to coordinate with other department to ensure all gusts septic requirements are met during their stay.
•
to ensure that a consistent and high level of staff orientation and training is provided
other considerations:
•
fluent english in verbal and written
•
above 165cm
•
22 year old or above
•
good in people communication
•
take initiative and attention to detail
•
2 years hotel management experience
•
familiar with all hotel procedures especially front office procedure
this position is concerned with overall image over front office and food beverage operation and personnel with the hotel and a liaison role with all other departmental managers.
responsibilities:
•
to help assistant manager block the room for vip guests
•
to prepare the registration card and key card for vip guests
•
to personally check all vip rooms and ensure top quality service is provided
•
to welcome all guests and vip guests as many as and ensue that special attention is paid to families, handicapped etc.
•
to ensure a sale attitude is adopted in the team at all times and maintains an awareness of all sales opportunity within the hotel. to ensure our customer receive a fast, efficient, friendly service
•
to make daily guest room and public area inspections so as to be thoroughly knowledge able of the areas.
•
should be well-versed in local city history, places of interest, shopping areas, theaters etc. and provide customers with alert service.
•
to ensure all customers queries or requests are handled in polite, friendly, efficient manners.
•
to monitor customer feedback and advise management where necessary
•
to use the appropriate nonverbal communication (eye contact, gestures, posture) when communicating with others.
•
to observe and evaluate staff on a regular basis and assist them in any way possible.
•
to coordinate with other department to ensure all gusts septic requirements are met during their stay.
•
to ensure that a consistent and high level of staff orientation and training is provided
other considerations:
•
fluent english in verbal and written
•
above 165cm
•
22 year old or above
•
good in people communication
•
take initiative and attention to detail
•
2 years hotel management experience
•
familiar with all hotel procedures especially front office procedure
联系方式
推荐职位
-
杭州心隅酒店前台 面议西湖区 应届毕业生 2024-03-12浙江新宇酒店投资管理有限公司
-
物业管理员 4000-6000元大专 应届毕业生 2024-05-08杭州地铁物业服务有限公司
-
物业管理员 4000-6000元大专 应届毕业生 2024-05-08杭州钱江新城物业管理有限公司
-
市场运营经理 8000-15000元临安区 本科 应届毕业生 2024-05-08中国联合网络通信有限公司杭州市分公司
-
前台收银 3000-5000元建德市 高中 2年以上 2024-05-07建德市米兰风尚酒店有限公司
-
市场运营 面议滨江区 本科 应届毕业生 2024-05-07宁德时代新能源科技股份有限公司